Policies

Terms and Conditions

1. General Information

These Terms and Conditions govern the use of the website whitefalcontravels.com and the services provided by White Falcon Travels.
By using the website or booking services with us, you agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
We reserve the right to modify or update these terms at any time. Changes will be effective once posted on this page, and we encourage you to review these terms periodically.

2. Services Provided

White Falcon Travels offers travel packages, including vacation packages, hotel bookings, tours, and transportation arrangements.
The services provided are subject to availability, and all bookings are subject to the specific terms and conditions outlined during the booking process.

3. Booking and Payment

Bookings can be made through our website or by contacting our customer support team.
Full payment or a deposit, as specified in the booking confirmation, is required to confirm your booking.
Prices listed on the website are subject to change without notice until the booking is confirmed and paid for.
Payment methods accepted include credit/debit cards, bank transfers, and other payment options available on our website.

4. Cancellations and Modifications

You may cancel or modify your booking by contacting White Falcon Travels directly. Cancellation fees may apply depending on the specific package and timing of the cancellation.
If you modify your booking, additional fees may apply based on availability and changes to the travel package.

5. Customer Responsibilities

You are responsible for providing accurate and complete information during the booking process. This includes personal details, travel dates, and payment information.
Ensure that you meet all travel requirements for your destination, including passport, visa, and health documentation. White Falcon Travels is not responsible for any issues arising due to incomplete or incorrect information.
You must comply with all laws, regulations, and rules of the countries you are traveling to.

6. Travel Insurance

We recommend that you purchase travel insurance to cover cancellations, delays, medical emergencies, lost luggage, and other unforeseen circumstances during your trip.

7. Intellectual Property

All content, images, logos, and materials on the White Falcon Travels website are the property of White Falcon Travels and are protected by copyright laws.
You may not use, copy, or reproduce any content from the website without prior permission.

8. Limitation of Liability

White Falcon Travels is not responsible for any loss, injury, or damage incurred during your trip, including those caused by third-party providers such as airlines, hotels, or transport companies.
We are not liable for any disruptions to your travel due to unforeseen events such as natural disasters, political unrest, or changes to flight schedules.
Our total liability is limited to the amount paid for the specific service or package.

9. Governing Law

These Terms and Conditions are governed by the laws of [INDIA].

10. Contact Us

For any inquiries, questions, or concerns, please contact us at:

Email: support@whitefalcontravels.com
Phone: 7900070807
Address: 2392A/18, Safidon Road, Gill Cement Store, Eakta Nagar/ Devilal Nagar, Jind, Jind, Haryana, 126102

Privacy Policy

At White Falcon Travels, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or book our travel services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, passport details, billing information, and other details provided during booking.
Usage Information: Data regarding your interaction with our website, such as IP address, browser type, pages viewed, and duration of your visit.
Booking Information: Travel details such as destinations, dates, and special requests.

2. How We Use Your Information

We use your information for the following purposes:

To process your bookings and confirm your travel arrangements.
To communicate with you regarding your bookings, special offers, and other relevant information.
To improve the functionality and user experience of our website.
To send marketing communications (if you have opted to receive them).

3. Data Protection

We take reasonable measures to protect your personal data from unauthorized access, alteration, or destruction. We use industry-standard encryption methods and secure payment gateways to protect your financial details. However, no online transaction is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with third-party providers (e.g., airlines, hotels, transportation companies) as necessary to fulfill your travel arrangements. We may also share your information if required by law or in response to legal requests.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and track website usage. Cookies help us remember your preferences and improve site functionality. You can adjust your browser settings to block cookies, but this may impact your ability to use certain features of our website.

6. Your Rights

You have the right to:

Access and update the personal information we hold about you.
Request the deletion of your personal data, subject to applicable legal requirements.
Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

Refund Policy

At White Falcon Travels, we want to ensure that your travel experience is enjoyable and hassle-free. If you are not fully satisfied with our services or need to cancel your trip, we have established the following refund policy.

1. Refund Eligibility

Refunds are available under the following conditions:

Booking Cancellations: If you cancel your booking within the cancellation window specified for your travel package (usually 7-14 days before departure), a partial or full refund may be issued.
Service Failure: If White Falcon Travels is unable to provide the agreed services due to our fault, we will offer a refund for the unprovided services.

Refunds will not be issued under the following circumstances:

If you cancel your booking outside of the cancellation window.
For cancellations due to personal reasons such as illness, change of plans, or personal emergencies.
For any bookings made for non-refundable or special offers.

2. How to Request a Refund

To request a refund, please contact us at support@whitefalcontravels.com within the eligible refund period. Provide your booking details, reason for the request, and any supporting documentation.

3. Refund Process

Refund requests will be reviewed and processed and credited within 14 business days.
If eligible, the refund will be issued to the original payment method. Please note that any transaction or service fees may not be refundable.
For bookings made through third-party platforms, please contact the platform directly for refund inquiries.

4. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website.